5 Step Email Marketing Cycle That ‘Leads To Loyalty’

Jon Olson 1 Comment

We all know how important email marketing is for our businesses. We’ve heard in various studies online that every dollar you invest in your email marketing can translate into $44 in real income.

That’s a pretty decent ROI if you ask us…

So it stands to reason that we should be working harder on now only generating quality leads for our email marketing, but also taking them through the customer cycle that turns a cold ‘lead’ into a loyal customer.

Here’s how to do it…

email marketing cycle

In this very basic diagram, you can see what we call the email marketing cycle where our efforts continuously generate leads into our funnels. The important part of this example though, is what happens when the lead become a loyal customer…

They start being our raving fans and turns a once ‘cold lead’ into a huge loyal supporter and promoter of your business.

Leads – We should be doing everything in our power to generate quality leads through capture pages, lead magnet, Facebook ads, and the dozens upon dozens of quality traffic generating methods online. This is the life blood of your business but it doesn’t end there…

Value – The first thing we do when we welcome a new lead into our email marketing funnels is to deliver awesome content and GREAT value to the potential customer. This makes or breaks the entire cycle. If your new customer thinks they aren’t getting value from being on your list, wish them well because they are gone. You must deliver value to bring them to…

Conversation – If you recall in previous blog posts, we talk a lot about ‘pulling’ people back towards you. Remember, email marketing is a lot of pushing. You broadcast emails, you push offer, you try to get an action from your subscribers…Now is the time to PULL them back towards you. Engage with them. Get to know them. See how you can be of awesome service for them…

Sale – Amazing how far down the ‘cycle’ this is but for very good reason! We want to build relationships not just ‘make sales’ so get ready to make all the sales in the world when you….Put the relationships first. But what’s amazing is that you find the RIGHT customers through this process, the ones that lat a life time…

Loyalty – The end goal of every email marketing campaign. To turn a lead into a loyal customer. This takes time. Dedication. A desire to genuinely HELP others. But the pay off is lifetime loyalty. And that, is the greatest achievement I think any email marketer can strive for…Because….

This is a CYCLE. Which means, it repeats itself and do you see who starts to fill the top of your funnel with quality leads? That’s right, your loyal customers…This email marketing cycle that turns a lead into a loyal lifetime customer is a win on many levels but mostly because you have

– built the relationship with your subscribers.
– delivered massive value to them every step of the way
– you’ve sold the RIGHT products to the RIGHT customers
– created loyalty, the right way by earning it

Personally, we can’t think of anything better 🙂

Engage Your Subscribers & Watch Your Results Soar

Jon Olson Leave a comment

Last week we talked about the indoctrination email. How important it was to start the relationship with your subscribers on the right foot and let them know what they can expect and look forward to.

However, the question pops up from time to time….What do I send next?

How do you keep the conversation going and continue to ‘PULL’ subscribers to you and have them actually looking forward to receiving your email.

What I have done for years after sending the indoctrination email is that I continue to engage them and request continued ‘action’.

Now an ‘action’ can be the following;

– A small sale

– A ‘follow’ on social media

– A response to the email

Or any way that the subscriber takes ACTION on what you are engaging them with.

It’s important not to throw a big ticket item in their face on the second email you send. Remember, you are trying to build a life time customers and relationship, however it’s a good idea to not shy away from a smaller sale / giveaway.

The big point and main aspect of your second email though is to get your subscribe to engage with you.

Remember that in every campaign you begin…

The first email is to get your new subscriber familiar with you and what your list will offer them…

The second email is to pull them in to you even more, engage and set up more lines of communication.

I personally, wouldn’t start the ‘pitch’ here. I would still attempt to drive value to your subscribers and get them to respond to you in others ways.

A great tip I use, is to ask for a follow on Twitter or a ‘like’ on Facebook. I’m trying to get them into the habit of not only getting emails from me, but taking action on them when they get them.

Some people call it ‘training your list to take action’, I just simply want to attract action takers!

Whatever route you decide to take, just remember…ENGAGEMENT!

The Indoctrination Email & Why It’s So Important

Jon Olson 4 Comments

Let’s be brutally honest, how many times do you sign up to someone’s mailing list and the first email you get looks something like this…

“Hi [name] , Its awesome to have you on my list…Now go buy this product because I really like it!”

Tongue in cheek I know, but sadly this seems to be how so many people start a relationship with their brand new subscribers.

A pitch!

And what better way to LOSE that subscriber for life.

Today we’re going to look at the first email you should be sending your mailing lists and break it down in parts. You’ll see why the ‘Indoctrination Email’ is not only the most important email you will send, it could change your email marketing for ever!

What is an Indoctrination Email?

Simply put, it’s an email designed to get your brand new subscriber familiar with who you are and what you will be offering them when they stay subscribed to your list.

So it’s important to make a great first impression!

You want your new subscriber to feel valued and welcomed to the list. You do that obviously by thanking them for joining.

Here’s a sample of you might want to put into your first email…

“Hey [name] ,

It’s awesome to have you on board and thank you so much for joining our community! Please take a few minutes to read this email, it’ll help you get familiar with our company and what you can expect to receive in your inbox over the next few days and weeks!”

Next I’ll add a bit of humor to make people know, I’m not a robot. I’m a real human being writing this email and I understand why ‘another email’ might not be exactly what they are dying to get…

“More emails? I can see you rolling your eyes already…But stick with me for a minute, I promise you that you will get some great tips and tricks form these emails and I will only send you information that will be of value to you!

Trust me! I understand the frustration with excessive emails, so I’ll keep them brief and to the point. You won’t need more than a few minutes to read them when they arrive :)”

Did you see what I did there?

I not only added slight humor, but also helped reassure them that they made the right decision to not only join the list, but stay subscribed. Also, I wanted to make sure they knew I valued them! This is critical.

Next, I want to briefly go over a few action steps I would like my new subscriber to do. This is so important for a few reasons…

First, it gets my subscribers into the habit of actually clicking links when they get my emails. I would like them to take action on everything I send, so this first one helps get them familiar with actually clicking the links I may send in the future

Second, we want to PULL people into the lines of communication and while email is a fantastic way to send messages, isn’t the best to have two way communication in.

So I’d do something like this…

“Before we get started, I truly believe that because you joined my list, you are serious about success. So I would LOVE to get in contact with you. However that can be tricky if you don’t have my emails whitelisted.

Step 1 – Be sure to white list (link to your white list instruction page) all emails from (mylist@mylistexample.com) This will guarantee that you get all communications from me and I don’t end up in the email filter abyss…

Step 2 – Like I said, I would LOVE to connect with you. Here are my personal Twitter, Facebook and YouTube accounts. Please do follow me on each and let me know when you do so. I’ll be sure to follow you back and add you as a friend!

Step 3 – And finally, be sure to look out for (TITLE OF MY NEXT EMAIL) that will be arriving in your inbox tomorrow. I’ve got some fantastic things that I can’t wait to share with you then…

And of course, be sure to poke around my personal blog and check out my more popular blog topics. This will give you a great start on everything we will be going over in this email series!

And then finally, I’ll send the indoctrination email with another message of gratitude and excitement for the future potential relationship my subscriber and I will share…

“Thank you once again for joining my list, I’m so grateful that you have allowed me into your inbox! I can’t wait to connect with you on social media and please remember, if you have any questions at all, I’m only a quick email away…

(insert your personal email here)

Yours in success,

Jon Olson”

Here is an example of the welcome letter Justin wrote for RocketResponder:

So putting this all together….

The purpose of this email is to get people to know you!

Find out what you offer and what they expect from being on your email list. The critical point is to PULL people back to you. Get them to take action on this first email by getting them to white list your emails and connect with you on social media.

This builds the relationship from day one!

And when you start the relationship off on the right foot, the future will be so much brighter.

One Click List Importing? Yeah, We’ve Got That!

Jon Olson 3 Comments

We’ve had quite a busy summer here at RocketResponder!

First we introduced savvy email marketers to White Label and made state of the art professional email marketing available to any one! No need to spend thousands on your own servers and email software, with White Label, you can leverage the power of professional email marketing right from your RocketResponder account.

Next we added Facebook Funnel which allowed members to capitalize off the massive potential of building your lists through Facebook advertising.

And finally, last month we added Lead Page our in shop squeeze and lead page generator. Which is included in every RocketResponder account and allows you to make stunning visual sites with a simple drag and drop editor.

So how do we end the summer?

We introduce One-Click List Importing!

one click list import

Why the need for list importing?

Not only was this one of the most sought after features for our service, but we didn’t want our customers to have to jump thorough hoops to get their lists imported.

No matter what the source, you can now upload your source file for your lists and presto…One click and you are good to go!

Unlimited lists, unlimited subscribers!

The hassle members had to go through before was too much. So instead we created this service to be at your service anytime you need it.

It doesn’t get easier than that!

Be sure to log into your RocketResponder account now and try it out. You never need to send in support tickets again to get your lists imported. One click, that’s all there is to it 🙂

Phew…..It’s been a busy summer….

I wonder what we have planned next for the fall 🙂 Stay tuned!

The Importance Of Constant Communication

Jon Olson Leave a comment

“Absence doesn’t make the heart grow fonder, it makes the heart go wander…”

I was reading a book recently when this quote struck me…

How true it is!

In online business, we sometimes think our customers will ‘remember’ us out of loyalty. In a nutshell, we get cocky! We think we are the center of the universe and forget about how important it is to communication regularly with our customers.

One of the best parts of focusing on email marketing is the ability you have to stay in constant communication with your clients and subscribers.

I can’t stress this enough…

Let’s be honest, your customers are under a barrage of influences. From marketing messages, to Facebook and Twitter notifications, family drama to what’s happening on The Bachelorette. We live in a world where 140 characters may be too much information for us to take in all at once…

Out of sight, out of mind?

No, it’s more like too much for me to keep up with!

So that’s why staying in front of your clients and subscribers is so important. In fact, I would argue that email marketing is one of the best ways to not only do that but also a MUST for any marketer or business person to make a real impact on their customer base.

You simply need to be in front of your customers as much as you can. And while some folks may think sending an email to their mailing lists daily could be overkill, I think you still should be in contact AT THE MINIMUM of 2 times a week.

2 times a week?

Yeah, and that’s a minimum. Now I know you may argue that it may be to much for your lists to handle, but trust me on this…Your subscribers might read you email in the morning and forget you even sent it in the afternoon.

So as long as you are providing VALUE in your communication, they will actually appreciate it.

Yes, that does mean that you must work on your relationship with your list but at the end of the day, constant communication is the right move for your email marketing.

It doesn’t have to be every day, but you should still come up with a game plan to provide useful and valuable content to your lists and subscribers at least twice a week.